APPOINTMENT POLICY

Booking Appointments

All appointments must be booked in advance through our approved booking system or directly with your service provider.

A valid card may be required to secure your appointment.

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DEPOSIT POLICY

Certain services require a non-refundable deposit at the time of booking.

Deposits:

• Secure your appointment time

• Apply toward your final balance

• Are non-transferable unless approved by management

Failure to follow cancellation policies may result in deposit forfeiture.

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CANCELLATION & RESCHEDULING POLICY

We respectfully require at least:

• 24-hour notice for cancellations or rescheduling

• 48-hour notice for large appointments, color services, or multiple services

Late cancellations may result in:

• Loss of deposit

• Cancellation fee

• Limited future booking privileges

Repeated no-shows or last-minute cancellations may require full prepayment for future appointments.

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NO-SHOW POLICY

Clients who fail to arrive for a scheduled appointment without notice will be considered a no-show.

After multiple no-shows:

• Future appointments may be denied

• Full payment may be required before booking again

We value our stylists’ and beauty professionals’ time and ask that all guests respect scheduled appointment times.

 

LATE ARRIVAL POLICY

Please arrive on time for your appointment.

Clients arriving more than:

• 10–15 minutes late may need to reschedule

• Late arrivals may receive modified services based on remaining appointment time

 

Appointments shortened due to lateness will still be charged at full service price.

 

CHILDREN & GUEST POLICY

To maintain a peaceful and safe environment:

• Only clients receiving services should attend appointments.

• Children under the age of 12 must be supervised by an adult at all times during the child's services. This ensures their safety and allows us to provide the best possible experience for your child and all other clients.

• For the comfort, safety, and overall experience of all guests, children and additional guests who are not receiving salon services are not permitted inside the salon unless prior approval has been given by management.

 

For safety reasons, salon equipment, chemicals, and hot tools can be hazardous.

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HEALTH & SANITATION POLICY

Your health and safety are important to us.

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Please notify your stylist or beauty professional before your appointment if you:

• Have allergies or sensitivities

• Have scalp conditions, skin irritations, or open wounds

• Are feeling ill or experiencing contagious symptoms

 

The salon reserves the right to refuse service if a condition may compromise health, safety, or service quality.

 

SERVICE SATISFACTION POLICY

We strive to provide exceptional beauty services and customer care.

 

If you are dissatisfied with your service:

• Please notify the salon within 48 hours

• Adjustments may be offered at management discretion

 

Refunds are not provided for completed services.

 

PRODUCT SALES POLICY

All retail product sales are final unless the product is defective.

If a product issue occurs, please contact the salon within 5 days of purchase.

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PAYMENT POLICY

Accepted forms of payment may include:

• Credit/Debit Cards

• Cash

• Approved Digital Payments

 

Some beauty professionals may operate independently and have separate payment methods.

Returned payments or chargebacks may result in additional fees and restricted booking access.

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PHOTOGRAPHY & SOCIAL MEDIA POLICY

Monique’s Beauty Bar may photograph or record salon services for:

• Marketing

• Social media

• Website content

• Promotional purposes

 

By receiving services within the salon, you acknowledge that photos or videos may be captured in common areas.

Clients may request not to have close-up or individual photos posted publicly.

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RESPECTFUL ENVIRONMENT POLICY

We are committed to maintaining a positive, respectful, and professional atmosphere.

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The following behaviors will not be tolerated:

• Harassment

• Aggressive behavior

• Disruptive conduct

• Disrespect toward staff or guests

• Inappropriate language or actions

 

Management reserves the right to refuse or discontinue service to anyone violating salon policies.

 

PERSONAL BELONGINGS

Monique’s Beauty Bar is not responsible for:

• Lost items

• Damaged belongings

• Unattended personal property

 

Please keep valuables secured at all times.

 

RIGHT TO REFUSE SERVICE

The salon reserves the right to refuse service to any individual for:

• Safety concerns

• Health concerns

• Policy violations

• Inappropriate behavior

• Failure to follow salon guidelines

 

POLICY ACKNOWLEDGMENT

By booking or receiving services at Monique’s Beauty Bar, clients acknowledge and agree to follow all salon policies outlined above.

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We appreciate your cooperation and thank you for choosing Monique's Beauty Bar for your beauty and self-care experience.